Pimlico Plumbers has invested £100,000 in arming its team of engineers with Apple iPads to boost productivity and streamline operations.
More than 280 individual devices have been prepared for engineer’s toolboxes, loaded with specialist invoicing software so engineers can produce and digitally send invoices to customers before they leave the job.
Removing the need for the printing of paper bills, the process also speeds up the communication process between the business and its customers.
This investment in technology and productivity is the latest development by central London-based Pimlico to meet the ever-increasing demand for its services.
It offers a complete range of home services, in addition to plumbing and heating, such as electrics, appliance repair, small building works and carpentry.
In the first quarter of 2018 the company invoiced more than 23,000 jobs, compared to 19,000 in the same three months the year before.
It has employed 50 additional engineers in the past year and has invested in its fleet, headquarters and its processes to maximise the availability of its tradespeople to its customers.
CEO Charlie Mullins said: “Pimlico is more than just plumbers, which means we are adding new customers to the business every day by offering an increased range of services.
“As a result, we have to be as responsive and efficient as possible so we can make it to our customers’ homes and businesses as quickly as possible.
“This investment in technology, although relatively small compared to upgrading our headquarters in Lambeth or bringing in new VW Transporter Vans, is about what they call in sport, marginal gains.
“By shaving any time off the process of operating our business we can reach more customers and get the job done more productively.
“Our IT Department has worked tirelessly to get this tech out to our engineers and give them another useful tool in their van.
“It shows how important it is to have skilled people in every part of the business.”