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Research shows installers are struggling to find time to fit in training

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Installers are finding it tough to fit training into their busy schedules, new research has shown.

In a survey of hundreds of installers carried out by Baxi, 39 per cent said they struggle to attend training courses as they simply don’t have the time.

Other reasons included having nothing available nearby and having planned to attend but cancelled due to time pressures.

However, installers do find training valuable for their career progression – 51 per cent believe training helps them to work more smartly and efficiently and 49 per cent enjoy getting tips and tricks from their peers.

Baxi’s research also found that 73 per cent of installers gave its courses a 100 per cent satisfaction rating, showing that it really is worth installers taking some time out of their day.

Steve Owen, national training manager at Baxi, said: “We know training is a two-way street, and that manufactures have a responsibility to make their courses accessible, interesting and informative.

“Our research found that over half of installers strongly agreed that offering training demonstrates a commitment to them and committed is exactly what we are.

“At Baxi we believe that the greater the installer’s knowledge of their trade, the more they can offer to their customers.

“Training offers installers the opportunity to network with their peers, share knowledge and experiences, and even potentially form new business relationships.”

Baxi offers a range of free, paid and accredited courses from 17 training centres across the UK and Ireland.

Baxi also publishes regular weekly #TrainingTuesday videos across social media, where an expert trainer covers a different topic, ranging from servicing and maintenance to installation and repairs.

At no more than 45 seconds in length, these bitesize lessons help bring the classroom to installers, wherever they are.

However, there’s no substitute for getting hands on and ‘learning by doing’, so it’s crucial that installers try to plan ahead and fit in training courses.

To find out more, visit www.baxi.co.uk/training.

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