Having worked in the plumbing and domestic services industry for over 20 years, professional installer Paul Shepherd knows a thing or two about the importance of making a good first impression. Here, Triton Showers asked him to outline his top tips for getting it right:
They say a first impression can last a lifetime and as an installer this couldn’t be more accurate. With much of our business coming through word-of-mouth, impressing on your first visit to a customer can be the difference between one job and providing a lifetime of work for them, their friends and their family.
First Thing’s First
There is nothing worse than arriving on site without the right product and any accessories. Not only does this waste your time, but it can also make you look unprepared. A quick way to remove this risk is to conduct a site visit beforehand. This will give you the chance to assess the job and everything you will need, allowing you to get to work as soon as you next step through the door.
Carrying out a site visit and organising your tool kit to cater for that particular job also acts as a reminder to charge up your equipment the night before, leaving you fully prepared and ready to go first thing in the morning.
Keep it Clean
Always aim to arrive in a clean van. No matter how much you love your trusty ride, customers probably won’t be so impressed if it turns up on their drive caked in mud. I like to give my car a little TLC and head over to the car wash every couple of weeks.
The Power of a Logo
Make sure you look the part. If you work for a larger company, always arrive in a clean uniform. However, if you’re self-employed, consider getting your logo printed on a few t-shirts. This can be done inexpensively, makes you more memorable to the customer and promotes your brand on the job. I also like to wear boot covers to reduce mess, and always offer to remove my shoes when I first arrive at a customer’s home.
These are as important as the first. Don’t undo all your hard work by leaving the site in a mess. Take away any rubbish and debris that has gathered during the job, recycling where possible. I like to keep a small hoover with me in my van so that I can clear up quickly and easily before I leave. This means the work you’ve done won’t be overshadowed by the dusty mess left behind, and will also reinforce that you are respectful of your customer’s home.
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