Training for newly qualified installers (NQI)

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Newly qualified installers have a rewarding career ahead with several specialist opportunities available to them, says Mike Harvey, HETAS’ training and technical support manager.

As a newly qualified installer, you will be faced with scenarios that weren’t covered in college: anomalies on installation and design that require advice from manufacturers or colleagues. You will no doubt receive enquiries from customers that challenge your knowledge and may require you to undertake further training on a particular subject or an additional heating technology.

Over the years, HETAS has developed a comprehensive programme of training courses for solid fuel, wood and biomass installations for NQIs to build on their skill set and bridge the skills gap in the industry.

Solid fuel i.e. coal or multi-fuel appliance installation was, until the early 1990’s, taught within the apprenticeship curriculum.  However, the training was deemed no longer required and omitted in favour of gas or oil until approximately 2010 when the ‘Renewables Pathway’ was introduced. Although encompassing a variety of options – namely solar thermal, heat pump or biomass – few apprentices could undertake biomass due to the complexities of meeting assessment criteria in college and on site portfolio evidence. As a result, generations of installers are unsure of the requirements to install such appliances when asked to do so.

The majority of biomass qualifications are now being facilitated by HETAS-accredited training centres. We are the leading training provider, equipping installers with the knowledge and confidence that will help to enhance their business offering and meeting consumer requests.

Delivered by highly skilled industry-specific trainers at HETAS Approved Training Centres, courses cover core theory and practical considerations for installation as well as service and maintenance, the importance of using appropriate fuels and regulatory requirements. Training will prepare NQIs for a variety of consumer scenarios. For example, whether a wood burner is being used as a secondary heat source in an existing fireplace or is freestanding as a focal point in a room. This encompasses appliances that are ‘linked in’ to heating systems and can be controlled via mobile and smart technology much in the same way as a gas boiler installation.

HETAS courses include: 

HETAS training courses are used as a pathway towards registration on the range of schemes available with HETAS.

Once registered, installers can use the HETAS logo and marketing collateral that instils consumer confidence.  Registered HETAS installers can also access the HETAS guide to products, the technical helpline and online HETAS shop which offers a range of products and workwear. For more information on HETAS training courses visit: www.hetas.co.uk


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