We had a chat to Andy Cam, the owner of CosyWarm Central Heating and Plumbing in Sheffield, about his plumbing journey, social media, and his best stories.
HIP Magazine: How did you get into plumbing?
Andy Cam: I was on the first ever Youth Opportunities Programme which gave me great knowledge and skills and built the foundation for me wanting to own a heating company. I did a 3-year City & Guilds course and a further 2-year Advance Craft certification.
HIP: How long have you been a plumber?
AC: 39 years! I’ve seen many changes but I’m still passionate about plumbing and welcome future changes!
HIP: What do you believe makes your company different?
AC: The personal touch! Customer service is key to building a strong reputation and client base. I ensure this is passed on to all apprentices that work alongside me. Consistently updating my knowledge through courses is also key to staying one step ahead.
HIP: What’s your favourite part of the job?
AC: Knowing you have helped somebody, solved a problem, that you are keeping people warm… cosywarm!
HIP: Which brands are you a fan of?
AC: Ideal and Vaillant have the best innovative boilers with excellent backup services. I really rate parts from Thomas Dudley and McAlpine because they’re robust and user-friendly. They are the Rolls Royce of plumbing and I love that they are made in Britain.
HIP: What advice would you give people looking to get into the industry?
AC: Make sure you join a reputable company that is willing to invest time into you as an individual to develop your skills. Remember to listen well and ask questions!
HIP: How do you use social media?
AC: I am very active on Twitter and Instagram, which I use to keep abreast of what’s happening within the trade, review great products I have found and give tips. I like having fun with it, I don’t take myself too seriously!
HIP: What’s your best client story?
AC: I was working with an electrician for a sweet little old lady. She brought us many cups of tea, always accompanied by a plate of biscuits. I don’t like biscuits so the electrician would scoff them down. On day 3 I set about getting the teas and biscuits. I opened the tin to see several biscuits surrounding not only a half-eaten mouldy sandwich but a pair of false teeth! I was dying with laughter when I showed the electrician what he had been eating all week!
HIP: What do you do outside of work?
AC: I love travelling with my family and am into football – Sheffield United! But the best thing I do is spend quality time with my kids, watching them grow and develop.
HIP: Describe yourself in 3 words.
AC: Passionate, caring and fun!
HIP: What couldn’t you live without?
AC: Sad to say, but my phone.
This article about Andy Cam first appeared in the Winter 2019 issue of HIP Magazine.