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A treasure chest of resources and activities to help support, inspire and inform you across your studies

Level 2

Customer Service

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procedures","_questions_0_answer":"field_propa_block_quiz_answer","questions_1_image":4895,"_questions_1_image":"field_propa_block_quiz_image","questions_1_question":"If a plumber cannot attend a site, appropriate action is to contact the customer and...","_questions_1_question":"field_propa_block_quiz_question","questions_1_choices_0_choice":"Apologise and confirm a new time with the customer","_questions_1_choices_0_choice":"field_propa_block_quiz_question_choice","questions_1_choices_1_choice":"Cancel the job","_questions_1_choices_1_choice":"field_propa_block_quiz_question_choice","questions_1_choices_2_choice":"Invoice for the days wasted work","_questions_1_choices_2_choice":"field_propa_block_quiz_question_choice","questions_1_choices_3_choice":"Try and explain to the customer but be ready to argue if they become 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coffee","_questions_2_choices_2_choice":"field_propa_block_quiz_question_choice","questions_2_choices_3_choice":"Ensure staff do work as quickly as possible","_questions_2_choices_3_choice":"field_propa_block_quiz_question_choice","questions_2_choices":4,"_questions_2_choices":"field_propa_block_quiz_choices","questions_2_answer":"Respond to information requests promptly","_questions_2_answer":"field_propa_block_quiz_answer","questions_3_image":4897,"_questions_3_image":"field_propa_block_quiz_image","questions_3_question":"Which of these, upon request, may be provided to the customer?","_questions_3_question":"field_propa_block_quiz_question","questions_3_choices_0_choice":"Details of the range of work being carried out","_questions_3_choices_0_choice":"field_propa_block_quiz_question_choice","questions_3_choices_1_choice":"The profit margin the company applies","_questions_3_choices_1_choice":"field_propa_block_quiz_question_choice","questions_3_choices_2_choice":"The current price of plumbing components","_questions_3_choices_2_choice":"field_propa_block_quiz_question_choice","questions_3_choices_3_choice":"The hourly pay of plumbing staff","_questions_3_choices_3_choice":"field_propa_block_quiz_question_choice","questions_3_choices":4,"_questions_3_choices":"field_propa_block_quiz_choices","questions_3_answer":"Details of the range of work being carried out","_questions_3_answer":"field_propa_block_quiz_answer","questions_4_image":4898,"_questions_4_image":"field_propa_block_quiz_image","questions_4_question":"A customer satisfaction sheet is aimed at","_questions_4_question":"field_propa_block_quiz_question","questions_4_choices_0_choice":"Checking that good customer care has been provided to the customer","_questions_4_choices_0_choice":"field_propa_block_quiz_question_choice","questions_4_choices_1_choice":"Checking to establish that the work complies with Building regulations","_questions_4_choices_1_choice":"field_propa_block_quiz_question_choice","questions_4_choices_2_choice":"Ensuring payment is made to the customer","_questions_4_choices_2_choice":"field_propa_block_quiz_question_choice","questions_4_choices_3_choice":"Dealing with customer complaints as they arise","_questions_4_choices_3_choice":"field_propa_block_quiz_question_choice","questions_4_choices":4,"_questions_4_choices":"field_propa_block_quiz_choices","questions_4_answer":"Checking that good customer care has been provided to the customer","_questions_4_answer":"field_propa_block_quiz_answer","questions_5_image":4899,"_questions_5_image":"field_propa_block_quiz_image","questions_5_question":"The most effective way of ensuring a company's customer service policy is applied by all staff is to...","_questions_5_question":"field_propa_block_quiz_question","questions_5_choices_0_choice":"Only provide a copy to 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can...","_questions_6_question":"field_propa_block_quiz_question","questions_6_choices_0_choice":"Provide training in personal protection","_questions_6_choices_0_choice":"field_propa_block_quiz_question_choice","questions_6_choices_1_choice":"Use a complaints procedure","_questions_6_choices_1_choice":"field_propa_block_quiz_question_choice","questions_6_choices_2_choice":"Ignore them wherever possible","_questions_6_choices_2_choice":"field_propa_block_quiz_question_choice","questions_6_choices_3_choice":"Forward all complaints to the plumber for action","_questions_6_choices_3_choice":"field_propa_block_quiz_question_choice","questions_6_choices":4,"_questions_6_choices":"field_propa_block_quiz_choices","questions_6_answer":"Use a complaints procedure","_questions_6_answer":"field_propa_block_quiz_answer","questions_7_image":4901,"_questions_7_image":"field_propa_block_quiz_image","questions_7_question":"The preferred method of protecting a customer's carpet when servicing a boiler is to...","_questions_7_question":"field_propa_block_quiz_question","questions_7_choices_0_choice":"Carry on like normal, no protection is required","_questions_7_choices_0_choice":"field_propa_block_quiz_question_choice","questions_7_choices_1_choice":"Sheet the immediate area with dust sheets","_questions_7_choices_1_choice":"field_propa_block_quiz_question_choice","questions_7_choices_2_choice":"Protect the whole room and furniture with dust sheets","_questions_7_choices_2_choice":"field_propa_block_quiz_question_choice","questions_7_choices_3_choice":"Lift the carpet prior to beginning","_questions_7_choices_3_choice":"field_propa_block_quiz_question_choice","questions_7_choices":4,"_questions_7_choices":"field_propa_block_quiz_choices","questions_7_answer":"Sheet the immediate area with dust sheets","_questions_7_answer":"field_propa_block_quiz_answer","questions_8_image":4902,"_questions_8_image":"field_propa_block_quiz_image","questions_8_question":"A new shower pump not performing to specification should be...","_questions_8_question":"field_propa_block_quiz_question","questions_8_choices_0_choice":"Left for the customer to deal with","_questions_8_choices_0_choice":"field_propa_block_quiz_question_choice","questions_8_choices_1_choice":"Reported to the water undertaker","_questions_8_choices_1_choice":"field_propa_block_quiz_question_choice","questions_8_choices_2_choice":"Reported to the manufacturer for action","_questions_8_choices_2_choice":"field_propa_block_quiz_question_choice","questions_8_choices_3_choice":"Replaced with a different model from a different manufacturer","_questions_8_choices_3_choice":"field_propa_block_quiz_question_choice","questions_8_choices":4,"_questions_8_choices":"field_propa_block_quiz_choices","questions_8_answer":"Reported to the manufacturer for action","_questions_8_answer":"field_propa_block_quiz_answer","questions_9_image":4903,"_questions_9_image":"field_propa_block_quiz_image","questions_9_question":"The 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plumber","_questions_9_answer":"field_propa_block_quiz_answer","questions":10,"_questions":"field_propa_block_quiz_questions"}
10 Questions
Graham the Plumber’s Merchant

Plastic Fittings

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True or false?","_questions_2_question":"field_propa_block_quiz_question","questions_2_choices_0_choice":"True","_questions_2_choices_0_choice":"field_propa_block_quiz_question_choice","questions_2_choices_1_choice":"False","_questions_2_choices_1_choice":"field_propa_block_quiz_question_choice","questions_2_choices":2,"_questions_2_choices":"field_propa_block_quiz_choices","questions_2_answer":"True","_questions_2_answer":"field_propa_block_quiz_answer","questions_3_image":5090,"_questions_3_image":"field_propa_block_quiz_image","questions_3_question":"Plastic pipes should be cut using...","_questions_3_question":"field_propa_block_quiz_question","questions_3_choices_0_choice":"A hacksaw","_questions_3_choices_0_choice":"field_propa_block_quiz_question_choice","questions_3_choices_1_choice":"A craft knife","_questions_3_choices_1_choice":"field_propa_block_quiz_question_choice","questions_3_choices_2_choice":"Manufacturers' pipe cutters","_questions_3_choices_2_choice":"field_propa_block_quiz_question_choice","questions_3_choices":3,"_questions_3_choices":"field_propa_block_quiz_choices","questions_3_answer":"Manufacturers' pipe cutters","_questions_3_answer":"field_propa_block_quiz_answer","questions_4_image":5091,"_questions_4_image":"field_propa_block_quiz_image","questions_4_question":"Can plastic plumbing pipe be used for gas?","_questions_4_question":"field_propa_block_quiz_question","questions_4_choices_0_choice":"Yes","_questions_4_choices_0_choice":"field_propa_block_quiz_question_choice","questions_4_choices_1_choice":"No","_questions_4_choices_1_choice":"field_propa_block_quiz_question_choice","questions_4_choices_2_choice":"Sometimes","_questions_4_choices_2_choice":"field_propa_block_quiz_question_choice","questions_4_choices":3,"_questions_4_choices":"field_propa_block_quiz_choices","questions_4_answer":"No","_questions_4_answer":"field_propa_block_quiz_answer","questions_5_image":5092,"_questions_5_image":"field_propa_block_quiz_image","questions_5_question":"Plastic pipe needs insulating. True of false?","_questions_5_question":"field_propa_block_quiz_question","questions_5_choices_0_choice":"True","_questions_5_choices_0_choice":"field_propa_block_quiz_question_choice","questions_5_choices_1_choice":"False","_questions_5_choices_1_choice":"field_propa_block_quiz_question_choice","questions_5_choices":2,"_questions_5_choices":"field_propa_block_quiz_choices","questions_5_answer":"True","_questions_5_answer":"field_propa_block_quiz_answer","questions_6_image":5093,"_questions_6_image":"field_propa_block_quiz_image","questions_6_question":"Completed systems should be...","_questions_6_question":"field_propa_block_quiz_question","questions_6_choices_0_choice":"Pressure tested with air","_questions_6_choices_0_choice":"field_propa_block_quiz_question_choice","questions_6_choices_1_choice":"Pressure tested with water","_questions_6_choices_1_choice":"field_propa_block_quiz_question_choice","questions_6_choices_2_choice":"Not tested","_questions_6_choices_2_choice":"field_propa_block_quiz_question_choice","questions_6_choices":3,"_questions_6_choices":"field_propa_block_quiz_choices","questions_6_answer":"Pressure tested with water","_questions_6_answer":"field_propa_block_quiz_answer","questions_7_image":5094,"_questions_7_image":"field_propa_block_quiz_image","questions_7_question":"Plastic plumbing systems should be approved by...","_questions_7_question":"field_propa_block_quiz_question","questions_7_choices_0_choice":"Gas Safe","_questions_7_choices_0_choice":"field_propa_block_quiz_question_choice","questions_7_choices_1_choice":"British Standard and WRAS","_questions_7_choices_1_choice":"field_propa_block_quiz_question_choice","questions_7_choices_2_choice":"Gas Safe, British Standard and WRAS","_questions_7_choices_2_choice":"field_propa_block_quiz_question_choice","questions_7_choices":3,"_questions_7_choices":"field_propa_block_quiz_choices","questions_7_answer":"British Standard and WRAS","_questions_7_answer":"field_propa_block_quiz_answer","questions_8_image":5095,"_questions_8_image":"field_propa_block_quiz_image","questions_8_question":"Is it important to keep fittings clean until use?","_questions_8_question":"field_propa_block_quiz_question","questions_8_choices_0_choice":"Yes","_questions_8_choices_0_choice":"field_propa_block_quiz_question_choice","questions_8_choices_1_choice":"No","_questions_8_choices_1_choice":"field_propa_block_quiz_question_choice","questions_8_choices_2_choice":"Sometimes","_questions_8_choices_2_choice":"field_propa_block_quiz_question_choice","questions_8_choices":3,"_questions_8_choices":"field_propa_block_quiz_choices","questions_8_answer":"Yes","_questions_8_answer":"field_propa_block_quiz_answer","questions_9_image":5096,"_questions_9_image":"field_propa_block_quiz_image","questions_9_question":"Which Polypipe system requires a tool to release the pipe from the fitting?","_questions_9_question":"field_propa_block_quiz_question","questions_9_choices_0_choice":"PolyPlumb","_questions_9_choices_0_choice":"field_propa_block_quiz_question_choice","questions_9_choices_1_choice":"PolyFit","_questions_9_choices_1_choice":"field_propa_block_quiz_question_choice","questions_9_choices_2_choice":"PolyMax","_questions_9_choices_2_choice":"field_propa_block_quiz_question_choice","questions_9_choices_3_choice":"PolySure","_questions_9_choices_3_choice":"field_propa_block_quiz_question_choice","questions_9_choices":4,"_questions_9_choices":"field_propa_block_quiz_choices","questions_9_answer":"PolyMax","_questions_9_answer":"field_propa_block_quiz_answer","questions":10,"_questions":"field_propa_block_quiz_questions"}
10 Questions
Polypipe

Underfloor Heating

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UFH?","_questions_3_question":"field_propa_block_quiz_question","questions_3_choices_0_choice":"True","_questions_3_choices_0_choice":"field_propa_block_quiz_question_choice","questions_3_choices_1_choice":"False","_questions_3_choices_1_choice":"field_propa_block_quiz_question_choice","questions_3_choices":2,"_questions_3_choices":"field_propa_block_quiz_choices","questions_3_answer":"False","_questions_3_answer":"field_propa_block_quiz_answer","questions_4_image":5080,"_questions_4_image":"field_propa_block_quiz_image","questions_4_question":"Which of the following is NOT true about UFH systems?","_questions_4_question":"field_propa_block_quiz_question","questions_4_choices_0_choice":"It adequately and efficiently heats a space","_questions_4_choices_0_choice":"field_propa_block_quiz_question_choice","questions_4_choices_1_choice":"It 'future proofs' a property for different floor 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constructed","_questions_5_choices_0_choice":"field_propa_block_quiz_question_choice","questions_5_choices_1_choice":"The type of construction (solid\/screeded, dry\/timber)","_questions_5_choices_1_choice":"field_propa_block_quiz_question_choice","questions_5_choices_2_choice":"The colour of the carpet","_questions_5_choices_2_choice":"field_propa_block_quiz_question_choice","questions_5_choices_3_choice":"The type of floor finish that will be installed over the UFH","_questions_5_choices_3_choice":"field_propa_block_quiz_question_choice","questions_5_choices":4,"_questions_5_choices":"field_propa_block_quiz_choices","questions_5_answer":"The colour of the carpet","_questions_5_answer":"field_propa_block_quiz_answer","questions_6_image":5083,"_questions_6_image":"field_propa_block_quiz_image","questions_6_question":"What should the water pressure be for a UFH system?","_questions_6_question":"field_propa_block_quiz_question","questions_6_choices_0_choice":"10 bar - 12 bar","_questions_6_choices_0_choice":"field_propa_block_quiz_question_choice","questions_6_choices_1_choice":"2 bar - 2.5 bar","_questions_6_choices_1_choice":"field_propa_block_quiz_question_choice","questions_6_choices_2_choice":"5bar - 6bar","_questions_6_choices_2_choice":"field_propa_block_quiz_question_choice","questions_6_choices_3_choice":"1.5bar - 4bar","_questions_6_choices_3_choice":"field_propa_block_quiz_question_choice","questions_6_choices":4,"_questions_6_choices":"field_propa_block_quiz_choices","questions_6_answer":"1.5bar - 4bar","_questions_6_answer":"field_propa_block_quiz_answer","questions_7_image":5084,"_questions_7_image":"field_propa_block_quiz_image","questions_7_question":"What type of system can UFH be installed with?","_questions_7_question":"field_propa_block_quiz_question","questions_7_choices_0_choice":"Only a pressurised sealed system","_questions_7_choices_0_choice":"field_propa_block_quiz_question_choice","questions_7_choices_1_choice":"Only an open vented system","_questions_7_choices_1_choice":"field_propa_block_quiz_question_choice","questions_7_choices_2_choice":"Any type of pressurised sealed system or open vented system","_questions_7_choices_2_choice":"field_propa_block_quiz_question_choice","questions_7_choices_3_choice":"Neither a pressurised sealed system or open vented system","_questions_7_choices_3_choice":"field_propa_block_quiz_question_choice","questions_7_choices":4,"_questions_7_choices":"field_propa_block_quiz_choices","questions_7_answer":"Any type of pressurised sealed system or open vented system","_questions_7_answer":"field_propa_block_quiz_answer","questions_8_image":5085,"_questions_8_image":"field_propa_block_quiz_image","questions_8_question":"How do you balance a UFH system?","_questions_8_question":"field_propa_block_quiz_question","questions_8_choices_0_choice":"By adjusting the TRVs","_questions_8_choices_0_choice":"field_propa_block_quiz_question_choice","questions_8_choices_1_choice":"By adjusting the lockshield valve","_questions_8_choices_1_choice":"field_propa_block_quiz_question_choice","questions_8_choices_2_choice":"By adjusting the flow meters","_questions_8_choices_2_choice":"field_propa_block_quiz_question_choice","questions_8_choices":3,"_questions_8_choices":"field_propa_block_quiz_choices","questions_8_answer":"By adjusting the flow meters","_questions_8_answer":"field_propa_block_quiz_answer","questions":9,"_questions":"field_propa_block_quiz_questions"}
9 Questions
Hep2O
Level 3

Domestic Sanitation Systems

{"questions_0_image":5141,"_questions_0_image":"field_propa_block_quiz_image","questions_0_question":"Air admittance valves should comply with which of the following documents?","_questions_0_question":"field_propa_block_quiz_question","questions_0_choices_0_choice":"BS-EN 12056","_questions_0_choices_0_choice":"field_propa_block_quiz_question_choice","questions_0_choices_1_choice":"BS 6465","_questions_0_choices_1_choice":"field_propa_block_quiz_question_choice","questions_0_choices_2_choice":"BS-EN 12380","_questions_0_choices_2_choice":"field_propa_block_quiz_question_choice","questions_0_choices_3_choice":"BS 8000","_questions_0_choices_3_choice":"field_propa_block_quiz_question_choice","questions_0_choices":4,"_questions_0_choices":"field_propa_block_quiz_choices","questions_0_answer":"BS-EN 12380","_questions_0_answer":"field_propa_block_quiz_answer","questions_1_image":5142,"_questions_1_image":"field_propa_block_quiz_image","questions_1_question":"Which document will give you 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users?","_questions_2_question":"field_propa_block_quiz_question","questions_2_choices_0_choice":"Building regulations Approved Document H","_questions_2_choices_0_choice":"field_propa_block_quiz_question_choice","questions_2_choices_1_choice":"Building regulations Approved Document P","_questions_2_choices_1_choice":"field_propa_block_quiz_question_choice","questions_2_choices_2_choice":"Building regulations Approved Document M","_questions_2_choices_2_choice":"field_propa_block_quiz_question_choice","questions_2_choices_3_choice":"Building regulations Approved Document A","_questions_2_choices_3_choice":"field_propa_block_quiz_question_choice","questions_2_choices":4,"_questions_2_choices":"field_propa_block_quiz_choices","questions_2_answer":"Building regulations Approved Document M","_questions_2_answer":"field_propa_block_quiz_answer","questions_3_image":5144,"_questions_3_image":"field_propa_block_quiz_image","questions_3_question":"In accordance with BS 5465 the typical activity space for a bath is?","_questions_3_question":"field_propa_block_quiz_question","questions_3_choices_0_choice":"1700x800mm","_questions_3_choices_0_choice":"field_propa_block_quiz_question_choice","questions_3_choices_1_choice":"1700x900mm","_questions_3_choices_1_choice":"field_propa_block_quiz_question_choice","questions_3_choices_2_choice":"1700x500mm","_questions_3_choices_2_choice":"field_propa_block_quiz_question_choice","questions_3_choices_3_choice":"1700x600mm","_questions_3_choices_3_choice":"field_propa_block_quiz_question_choice","questions_3_choices":4,"_questions_3_choices":"field_propa_block_quiz_choices","questions_3_answer":"1700x800mm","_questions_3_answer":"field_propa_block_quiz_answer","questions_4_image":5145,"_questions_4_image":"field_propa_block_quiz_image","questions_4_question":"What size cesspool would be installed for a property with 5 occupants?","_questions_4_question":"field_propa_block_quiz_question","questions_4_choices_0_choice":"24,800 litres","_questions_4_choices_0_choice":"field_propa_block_quiz_question_choice","questions_4_choices_1_choice":"18,000 litres","_questions_4_choices_1_choice":"field_propa_block_quiz_question_choice","questions_4_choices_2_choice":"31,600 litres","_questions_4_choices_2_choice":"field_propa_block_quiz_question_choice","questions_4_choices_3_choice":"38,400 litres","_questions_4_choices_3_choice":"field_propa_block_quiz_question_choice","questions_4_choices":4,"_questions_4_choices":"field_propa_block_quiz_choices","questions_4_answer":"38,400 litres","_questions_4_answer":"field_propa_block_quiz_answer","questions_5_image":5146,"_questions_5_image":"field_propa_block_quiz_image","questions_5_question":"Which of these plugs is the right electrical connection for a Saniflo macerator in a bathroom?","_questions_5_question":"field_propa_block_quiz_question","questions_5_choices_0_choice":"A","_questions_5_choices_0_choice":"field_propa_block_quiz_question_choice","questions_5_choices_1_choice":"B","_questions_5_choices_1_choice":"field_propa_block_quiz_question_choice","questions_5_choices_2_choice":"C","_questions_5_choices_2_choice":"field_propa_block_quiz_question_choice","questions_5_choices":3,"_questions_5_choices":"field_propa_block_quiz_choices","questions_5_answer":"A","_questions_5_answer":"field_propa_block_quiz_answer","questions_6_image":5147,"_questions_6_image":"field_propa_block_quiz_image","questions_6_question":"When calculating the sizes of soil stacks which of the following will affect the outcome?","_questions_6_question":"field_propa_block_quiz_question","questions_6_choices_0_choice":"Frequency appliances are used","_questions_6_choices_0_choice":"field_propa_block_quiz_question_choice","questions_6_choices_1_choice":"Fall of pipework through installation","_questions_6_choices_1_choice":"field_propa_block_quiz_question_choice","questions_6_choices_2_choice":"Type of pipework used in installation","_questions_6_choices_2_choice":"field_propa_block_quiz_question_choice","questions_6_choices_3_choice":"Pipework jointing methods used in installation","_questions_6_choices_3_choice":"field_propa_block_quiz_question_choice","questions_6_choices":4,"_questions_6_choices":"field_propa_block_quiz_choices","questions_6_answer":"Frequency appliances are used","_questions_6_answer":"field_propa_block_quiz_answer","questions_7_image":5148,"_questions_7_image":"field_propa_block_quiz_image","questions_7_question":"The first action when commissioning an above ground discharge system is a visual inspection...","_questions_7_question":"field_propa_block_quiz_question","questions_7_choices_0_choice":"True","_questions_7_choices_0_choice":"field_propa_block_quiz_question_choice","questions_7_choices_1_choice":"False","_questions_7_choices_1_choice":"field_propa_block_quiz_question_choice","questions_7_choices":2,"_questions_7_choices":"field_propa_block_quiz_choices","questions_7_answer":"True","_questions_7_answer":"field_propa_block_quiz_answer","questions_8_image":5149,"_questions_8_image":"field_propa_block_quiz_image","questions_8_question":"A roof with an effective area of 58m2 would have what size half round gutter fitted?","_questions_8_question":"field_propa_block_quiz_question","questions_8_choices_0_choice":"100mm (Building regulations approved Document H)","_questions_8_choices_0_choice":"field_propa_block_quiz_question_choice","questions_8_choices_1_choice":"125mm (Building regulations approved Document H)","_questions_8_choices_1_choice":"field_propa_block_quiz_question_choice","questions_8_choices_2_choice":"150mm (Building regulations approved Document H)","_questions_8_choices_2_choice":"field_propa_block_quiz_question_choice","questions_8_choices_3_choice":"115mm (Building regulations approved Document H)","_questions_8_choices_3_choice":"field_propa_block_quiz_question_choice","questions_8_choices":4,"_questions_8_choices":"field_propa_block_quiz_choices","questions_8_answer":"125mm (Building regulations approved Document H)","_questions_8_answer":"field_propa_block_quiz_answer","questions_9_image":5150,"_questions_9_image":"field_propa_block_quiz_image","questions_9_question":"Which of the following is used to waterproof the building fabric in a walk in wetroom?","_questions_9_question":"field_propa_block_quiz_question","questions_9_choices_0_choice":"Tanking membrane","_questions_9_choices_0_choice":"field_propa_block_quiz_question_choice","questions_9_choices_1_choice":"Marine grade plyboard","_questions_9_choices_1_choice":"field_propa_block_quiz_question_choice","questions_9_choices_2_choice":"Waterproof tile adhesive and grout","_questions_9_choices_2_choice":"field_propa_block_quiz_question_choice","questions_9_choices_3_choice":"Latex tape","_questions_9_choices_3_choice":"field_propa_block_quiz_question_choice","questions_9_choices":4,"_questions_9_choices":"field_propa_block_quiz_choices","questions_9_answer":"Tanking membrane","_questions_9_answer":"field_propa_block_quiz_answer","questions_10_image":5151,"_questions_10_image":"field_propa_block_quiz_image","questions_10_question":"Which of these illustrations shows the correct way to connect pipework from a macerator?","_questions_10_question":"field_propa_block_quiz_question","questions_10_choices_0_choice":"A","_questions_10_choices_0_choice":"field_propa_block_quiz_question_choice","questions_10_choices_1_choice":"B","_questions_10_choices_1_choice":"field_propa_block_quiz_question_choice","questions_10_choices":2,"_questions_10_choices":"field_propa_block_quiz_choices","questions_10_answer":"B","_questions_10_answer":"field_propa_block_quiz_answer","questions_11_image":5152,"_questions_11_image":"field_propa_block_quiz_image","questions_11_question":"The most effective way to identify a fault on a mascerator prior to detailed investigation is?","_questions_11_question":"field_propa_block_quiz_question","questions_11_choices_0_choice":"Look in the appliance service record","_questions_11_choices_0_choice":"field_propa_block_quiz_question_choice","questions_11_choices_1_choice":"Visually inspect the unit","_questions_11_choices_1_choice":"field_propa_block_quiz_question_choice","questions_11_choices_2_choice":"Phone the manufacturer","_questions_11_choices_2_choice":"field_propa_block_quiz_question_choice","questions_11_choices_3_choice":"Ask the customer","_questions_11_choices_3_choice":"field_propa_block_quiz_question_choice","questions_11_choices":4,"_questions_11_choices":"field_propa_block_quiz_choices","questions_11_answer":"Ask the customer","_questions_11_answer":"field_propa_block_quiz_answer","questions":12,"_questions":"field_propa_block_quiz_questions"}
12 Questions
Saniflo
Level 3

Domestic Heating Systems

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is?","_questions_1_question":"field_propa_block_quiz_question","questions_1_choices_0_choice":"Convection","_questions_1_choices_0_choice":"field_propa_block_quiz_question_choice","questions_1_choices_1_choice":"Radiation","_questions_1_choices_1_choice":"field_propa_block_quiz_question_choice","questions_1_choices_2_choice":"Conduction","_questions_1_choices_2_choice":"field_propa_block_quiz_question_choice","questions_1_choices_3_choice":"Induction","_questions_1_choices_3_choice":"field_propa_block_quiz_question_choice","questions_1_choices":4,"_questions_1_choices":"field_propa_block_quiz_choices","questions_1_answer":"Radiation","_questions_1_answer":"field_propa_block_quiz_answer","questions_2_image":5132,"_questions_2_image":"field_propa_block_quiz_image","questions_2_question":"Which radiator circuit is used first when balancing a heating installation?","_questions_2_question":"field_propa_block_quiz_question","questions_2_choices_0_choice":"Nearest radiator circuit","_questions_2_choices_0_choice":"field_propa_block_quiz_question_choice","questions_2_choices_1_choice":"Downstairs radiator circuit","_questions_2_choices_1_choice":"field_propa_block_quiz_question_choice","questions_2_choices_2_choice":"Upstairs radiator circuit","_questions_2_choices_2_choice":"field_propa_block_quiz_question_choice","questions_2_choices_3_choice":"Index radiator circuit","_questions_2_choices_3_choice":"field_propa_block_quiz_question_choice","questions_2_choices":4,"_questions_2_choices":"field_propa_block_quiz_choices","questions_2_answer":"Index radiator circuit","_questions_2_answer":"field_propa_block_quiz_answer","questions_3_image":5133,"_questions_3_image":"field_propa_block_quiz_image","questions_3_question":"When would a Low loss header be installed?","_questions_3_question":"field_propa_block_quiz_question","questions_3_choices_0_choice":"To prevent thermal shock within the heat source","_questions_3_choices_0_choice":"field_propa_block_quiz_question_choice","questions_3_choices_1_choice":"To prevent thermal shock within the heat emmitters","_questions_3_choices_1_choice":"field_propa_block_quiz_question_choice","questions_3_choices_2_choice":"To allow for expansion in the pipework","_questions_3_choices_2_choice":"field_propa_block_quiz_question_choice","questions_3_choices_3_choice":"To provide higher operating temperatures","_questions_3_choices_3_choice":"field_propa_block_quiz_question_choice","questions_3_choices":4,"_questions_3_choices":"field_propa_block_quiz_choices","questions_3_answer":"To prevent thermal shock within the heat source","_questions_3_answer":"field_propa_block_quiz_answer","questions_4_image":5134,"_questions_4_image":"field_propa_block_quiz_image","questions_4_question":"A heating system should be divided into two zones when the floor area exceeds _m2?","_questions_4_question":"field_propa_block_quiz_question","questions_4_choices_0_choice":"150","_questions_4_choices_0_choice":"field_propa_block_quiz_question_choice","questions_4_choices_1_choice":"140","_questions_4_choices_1_choice":"field_propa_block_quiz_question_choice","questions_4_choices_2_choice":"125","_questions_4_choices_2_choice":"field_propa_block_quiz_question_choice","questions_4_choices_3_choice":"100","_questions_4_choices_3_choice":"field_propa_block_quiz_question_choice","questions_4_choices":4,"_questions_4_choices":"field_propa_block_quiz_choices","questions_4_answer":"150","_questions_4_answer":"field_propa_block_quiz_answer","questions_5_image":5135,"_questions_5_image":"field_propa_block_quiz_image","questions_5_question":"Where should the sensor for an optimiser be fitted?","_questions_5_question":"field_propa_block_quiz_question","questions_5_choices_0_choice":"Next to the boiler","_questions_5_choices_0_choice":"field_propa_block_quiz_question_choice","questions_5_choices_1_choice":"On the south-facing outside wall","_questions_5_choices_1_choice":"field_propa_block_quiz_question_choice","questions_5_choices_2_choice":"On the north-facing outside wall","_questions_5_choices_2_choice":"field_propa_block_quiz_question_choice","questions_5_choices_3_choice":"Within 3 metres of the wiring centre","_questions_5_choices_3_choice":"field_propa_block_quiz_question_choice","questions_5_choices":4,"_questions_5_choices":"field_propa_block_quiz_choices","questions_5_answer":"On the north-facing outside wall","_questions_5_answer":"field_propa_block_quiz_answer","questions_6_image":5136,"_questions_6_image":"field_propa_block_quiz_image","questions_6_question":"A condensing boiler with a heat output of 35kw requires _ of copper flow & return pipes?","_questions_6_question":"field_propa_block_quiz_question","questions_6_choices_0_choice":"22m diameter","_questions_6_choices_0_choice":"field_propa_block_quiz_question_choice","questions_6_choices_1_choice":"28mm diameter","_questions_6_choices_1_choice":"field_propa_block_quiz_question_choice","questions_6_choices_2_choice":"35mm diameter","_questions_6_choices_2_choice":"field_propa_block_quiz_question_choice","questions_6_choices_3_choice":"42mm diameter","_questions_6_choices_3_choice":"field_propa_block_quiz_question_choice","questions_6_choices":4,"_questions_6_choices":"field_propa_block_quiz_choices","questions_6_answer":"28mm diameter","_questions_6_answer":"field_propa_block_quiz_answer","questions_7_image":5137,"_questions_7_image":"field_propa_block_quiz_image","questions_7_question":"What temperature should the floor temperature not exceed on an underfloor heating installation?","_questions_7_question":"field_propa_block_quiz_question","questions_7_choices_0_choice":"29\u00b0C","_questions_7_choices_0_choice":"field_propa_block_quiz_question_choice","questions_7_choices_1_choice":"35\u00b0C","_questions_7_choices_1_choice":"field_propa_block_quiz_question_choice","questions_7_choices_2_choice":"55\u00b0C","_questions_7_choices_2_choice":"field_propa_block_quiz_question_choice","questions_7_choices_3_choice":"70\u00b0C","_questions_7_choices_3_choice":"field_propa_block_quiz_question_choice","questions_7_choices":4,"_questions_7_choices":"field_propa_block_quiz_choices","questions_7_answer":"29\u00b0C","_questions_7_answer":"field_propa_block_quiz_answer","questions_8_image":5138,"_questions_8_image":"field_propa_block_quiz_image","questions_8_question":"DER stands for _ CO2 Emission Rate","_questions_8_question":"field_propa_block_quiz_question","questions_8_choices_0_choice":"Design","_questions_8_choices_0_choice":"field_propa_block_quiz_question_choice","questions_8_choices_1_choice":"Durable","_questions_8_choices_1_choice":"field_propa_block_quiz_question_choice","questions_8_choices_2_choice":"Dangerous","_questions_8_choices_2_choice":"field_propa_block_quiz_question_choice","questions_8_choices_3_choice":"Dwelling","_questions_8_choices_3_choice":"field_propa_block_quiz_question_choice","questions_8_choices":4,"_questions_8_choices":"field_propa_block_quiz_choices","questions_8_answer":"Dwelling","_questions_8_answer":"field_propa_block_quiz_answer","questions_9_image":5139,"_questions_9_image":"field_propa_block_quiz_image","questions_9_question":"What type of new heating system should you install?","_questions_9_question":"field_propa_block_quiz_question","questions_9_choices_0_choice":"Reverse return","_questions_9_choices_0_choice":"field_propa_block_quiz_question_choice","questions_9_choices_1_choice":"Fully pumped","_questions_9_choices_1_choice":"field_propa_block_quiz_question_choice","questions_9_choices_2_choice":"Sealed","_questions_9_choices_2_choice":"field_propa_block_quiz_question_choice","questions_9_choices_3_choice":"Semi gravity","_questions_9_choices_3_choice":"field_propa_block_quiz_question_choice","questions_9_choices":4,"_questions_9_choices":"field_propa_block_quiz_choices","questions_9_answer":"Fully pumped","_questions_9_answer":"field_propa_block_quiz_answer","questions":10,"_questions":"field_propa_block_quiz_questions"}
10 Questions
Alpha Heating Innovation
Level 2

Carrying Out Safe Working Practices in Building Services Engineering

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injuries","_questions_1_answer":"field_propa_block_quiz_answer","questions_2_image":4907,"_questions_2_image":"field_propa_block_quiz_image","questions_2_question":"Which of these are forms of asbestos?","_questions_2_question":"field_propa_block_quiz_question","questions_2_choices_0_choice":"Chrysotile, amosite, crocidolite","_questions_2_choices_0_choice":"field_propa_block_quiz_question_choice","questions_2_choices_1_choice":"Hydrochloric acid and sulphuric acid","_questions_2_choices_1_choice":"field_propa_block_quiz_question_choice","questions_2_choices_2_choice":"Carbon monoxide","_questions_2_choices_2_choice":"field_propa_block_quiz_question_choice","questions_2_choices_3_choice":"Welding fumes","_questions_2_choices_3_choice":"field_propa_block_quiz_question_choice","questions_2_choices":4,"_questions_2_choices":"field_propa_block_quiz_choices","questions_2_answer":"Chrysotile, amosite, 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decibels","_questions_3_answer":"field_propa_block_quiz_answer","questions_4_image":4909,"_questions_4_image":"field_propa_block_quiz_image","questions_4_question":"Which colour is the cylinder for bottled propane?","_questions_4_question":"field_propa_block_quiz_question","questions_4_choices_0_choice":"Yellow","_questions_4_choices_0_choice":"field_propa_block_quiz_question_choice","questions_4_choices_1_choice":"Maroon","_questions_4_choices_1_choice":"field_propa_block_quiz_question_choice","questions_4_choices_2_choice":"Signal red","_questions_4_choices_2_choice":"field_propa_block_quiz_question_choice","questions_4_choices_3_choice":"Black","_questions_4_choices_3_choice":"field_propa_block_quiz_question_choice","questions_4_choices":4,"_questions_4_choices":"field_propa_block_quiz_choices","questions_4_answer":"Signal 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extend five rungs (1 metre) above a working platform. True or false?","_questions_7_question":"field_propa_block_quiz_question","questions_7_choices_0_choice":"True","_questions_7_choices_0_choice":"field_propa_block_quiz_question_choice","questions_7_choices_1_choice":"False","_questions_7_choices_1_choice":"field_propa_block_quiz_question_choice","questions_7_choices":2,"_questions_7_choices":"field_propa_block_quiz_choices","questions_7_answer":"True","_questions_7_answer":"field_propa_block_quiz_answer","questions_8_image":4913,"_questions_8_image":"field_propa_block_quiz_image","questions_8_question":"Which of these is NOT a hazard which may cause accidents on site?","_questions_8_question":"field_propa_block_quiz_question","questions_8_choices_0_choice":"Site cleanliness","_questions_8_choices_0_choice":"field_propa_block_quiz_question_choice","questions_8_choices_1_choice":"Inadequate PPE and equipment","_questions_8_choices_1_choice":"field_propa_block_quiz_question_choice","questions_8_choices_2_choice":"Personal conduct","_questions_8_choices_2_choice":"field_propa_block_quiz_question_choice","questions_8_choices_3_choice":"Bad jokes","_questions_8_choices_3_choice":"field_propa_block_quiz_question_choice","questions_8_choices":4,"_questions_8_choices":"field_propa_block_quiz_choices","questions_8_answer":"Bad jokes","_questions_8_answer":"field_propa_block_quiz_answer","questions_9_image":4914,"_questions_9_image":"field_propa_block_quiz_image","questions_9_question":"What type of fires can class E fire extinguishers be used for?","_questions_9_question":"field_propa_block_quiz_question","questions_9_choices_0_choice":"Paper, wood and plastic","_questions_9_choices_0_choice":"field_propa_block_quiz_question_choice","questions_9_choices_1_choice":"Flammable gases","_questions_9_choices_1_choice":"field_propa_block_quiz_question_choice","questions_9_choices_2_choice":"Metals","_questions_9_choices_2_choice":"field_propa_block_quiz_question_choice","questions_9_choices_3_choice":"Electrical apparatus","_questions_9_choices_3_choice":"field_propa_block_quiz_question_choice","questions_9_choices":4,"_questions_9_choices":"field_propa_block_quiz_choices","questions_9_answer":"Electrical apparatus","_questions_9_answer":"field_propa_block_quiz_answer","questions":10,"_questions":"field_propa_block_quiz_questions"}
10 Questions
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